Privacy policy

This Privacy Policy explains what information we may collect, how we use it and the choices available to you.

Personal information: name, email address, phone number, country, contact details and information submitted through forms.

Healthcare-related information: if you voluntarily provide information relating to your healthcare needs, this may include treatment requirements, medical reports or other information you choose to share for the purpose of seeking healthcare assistance.

Technical information: we may automatically collect information such as IP address, browser type, device information, operating system, pages visited, usage information, and cookies and similar technologies.

To respond to enquiries, help patients find healthcare providers, facilitate communication with healthcare providers, provide requested services, improve our website and platform, personalise the user experience, maintain platform security, prevent fraud or misuse, communicate important service information, and comply with applicable legal obligations.

We may share information when necessary to provide a service you have requested. For example, when you ask for help finding treatment, relevant information may be shared with appropriate healthcare providers so they can respond to your enquiry. We may also share information with service providers who help us operate our platform, subject to appropriate contractual and legal safeguards. We do not intend to sell personal information as a commodity.

Please avoid submitting sensitive medical information unless it is necessary for the service you are requesting. Where healthcare information is required, we will seek to use it only for appropriate purposes connected with your request, subject to applicable law.

MedVista may use cookies and similar technologies to keep the website functioning, understand website usage, improve performance, remember preferences, and measure traffic and engagement. You may be able to control cookies through your browser settings.

We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website may contain links or integrations involving third-party websites and services. Their privacy practices are governed by their own policies, and MedVista is not responsible for the privacy practices of independent third parties.

Depending on applicable law, you may have rights concerning your personal information, including rights to request access to your information, request correction of inaccurate information, request deletion where legally applicable, withdraw certain permissions, object to certain processing, and request information about how your data is used.

MedVista is not intended to knowingly collect personal information from children except where appropriate and legally permitted, including when a parent or guardian is involved in seeking healthcare services.

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised last-updated date.

For privacy-related questions or requests, please contact us.